What we treat
A CareHQ GP can help treat most medical needs, sicknesses or injuries, from common cold & flu symptoms to health counselling and off work certificates.
Things we see most of:
- Respiratory infections & viruses
- Urine, ear & sinus infections
- Skin infections and rashes
- Stomach (gastro) viruses
- Headaches and migraines
- Repeat prescriptions for your pharmacy
If you require more information on any of these conditions, we recommend Healthify (opens in a new window).
Using CareHQ for accidents or injuries
Had a mild injury? CareHQ can help via our ACC/Injury Management clinic. The GP can create the ACC form, review a current claim for an extension, or assess a return-to-work plan for light alternative duties so you can recover in the workplace.
When telehealth is not suitable
If you have a medical emergency, immediately call 111.
A virtual consult would not be suitable if you have a serious or urgent problem that requires a physical examination. Some examples of this include:
- Severe chest pain
- Shortness of breath
- Sudden allergic reaction
- Poisoning
- Severe bleeding
- Severe burns
- Suspected broken bones
- Traumatic head injury
- Severe headache, pain or loss of co-ordination
- Sudden numbness, weakness or slurred speech
For ongoing complex health issues or requests for certain medications, you may be asked to see your regular GP. Maintaining a good relationship with your enrolling GP clinic can help you and your whānau to enjoy your best possible health, continuity of care and long-term support.
Virtual consults aren’t suitable for medical procedures, most specialist clinics, or for certificates that require a physical exam, such as for driving or sports.
If you are unsure if CareHQ is right for you, please email care@carehq.co.nz before you book or check our terms and conditions.