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CareHQ Website Terms of use

Effective date: 27 October 2020

  1. Welcome to CareHQ’s website (Website) and thank you for taking the time to read these Website terms of use, which apply to your use of the Website and all information, products, services, applications and portals we offer or provide on the Website (Website Services).
  2. Any reference in these terms of use to “CareHQ”, “us”, “we” or “our” means CareHQ Limited. CareHQ is a partnership between Southern Cross Health Insurance and ProCare and is a virtual consultation service that provides Kiwis with a convenient and easy to use platform for a virtual medical consultation.
  3. By accessing and using the Website you are deemed to agree to these terms of use. If you do not agree to be bound by these terms of use, unfortunately we ask that you please do not access or use the Website or any Website Services. You may not sign-up to for a CareHQ’s account on our Website unless you are at least 16 years of age.
  4. The information, data and advice contained on this Website is provided for the purposes of informing you about CareHQ and the services we offer.
  5. While CareHQ will endeavour to keep the contents of the Website up to date and accurate, we do not warrant or represent to you or any other person that such content is accurate, complete or up to date at all times. You will not rely on any of the information, data and advice provided on the CareHQ website.
  6. CareHQ will provide the Website and any Website Services that you request with reasonable care and skill. However, we do not represent or warrant that the Website or any Website Services will:
    1. Operate on a continuous or fault-free basis or at any particular time or location
    2. Be secure or private
    3. Be free of viruses or other harmful features (including any files displayed or obtained from or through the Website or the Website Services or any website linked to it).
  7. We will endeavour to have functionality to the Website and any Website Service restored as soon as reasonably possible in the event of an outage or other technical fault.
  8. Subject to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, but otherwise to the fullest extent permitted by law, CareHQ and its officers and employees will not be liable whether in contract, tort (including negligence) or otherwise to you or any other person for any loss or damage (whether direct, indirect, consequential or special) arising directly or indirectly from any errors or omissions in the information contained in this Website or any Website Services or any delay or interruption to or use whatsoever of the Website or Website Services, or any failure to comply with clauses 6(a) to (c).
  9. Except as expressly provided otherwise, CareHQ or its suppliers own all copyright and other intellectual property rights in the information contained in this Website or otherwise connected with this Website or the Website Services. No part of this Website or the Website Services may be modified, reproduced, transmitted, stored or otherwise dealt with (including in any other website or other electronic form) except as expressly provided for on the Website or with the prior written consent of CareHQ, except that you may print, or download to your hard drive extracts from the Website for your own personal use.
  10. While using the Website or any Website Services you must ensure that:
    1. All information which you supply to CareHQ is current, complete, accurate and provided in a timely manner;
    2. You comply with all applicable laws, regulations standards and codes;
    3. All security information (including any login, username, password or PIN) relating to you is kept confidential and not disclosed to any third party; and
    4. You notify us immediately of any actual or suspected unauthorised use of security information relating to you.
  11. You may not use the Website to make unauthorised or fraudulent bookings or to disrupt the ordinary use of the Website. You accept all responsibility for activities conducted using your account or user details and you indemnify CareHQ, its officers and employees against all costs, expenses and damages incurred in connection with any claim brought by a third party against CareHQ arising from your use of this Website or the Website Services, a breach of these terms of use or a breach of any rights of another party. We may suspend or terminate your use of the Website or any Website Services at any time in the event you breach these terms of use.
  12. The contents of this Website may contain links to other third-party sites, third-party offers or content which will be offered in accordance with those third-party terms. These sites and offers are not under the control of CareHQ, and CareHQ is not responsible for the contents of any linked site or liable for any loss or damage (whether direct, indirect, consequential or special) suffered by you or any other person from accessing, using or relying on any linked site, offer or trading with third parties. The inclusion of any link in this Website is provided as a convenience only and does not imply endorsement, recommendation or warranty by CareHQ of the linked site or the products, applications and services provided there or any association with its operators. Use of or reliance on the contents of these websites is at your own risk.
  13. CareHQ may prohibit links to this Website and you agree to remove or cease any link on our request. You may not frame any part of the Website material.
  14. Any transaction you enter into with any advertiser or other third party appearing on this Website is solely between you and the advertiser or other third party. CareHQ is not responsible or liable for any part of any such transaction.
  15. We may change the content of the Website and these terms of use at any time without notice, and any revised terms of use located on the Website from time to time will apply to your use of the Website or any Website Services. You are responsible for ensuring that you are aware of the latest version of these terms of use before using the Website. All other information contained in this Website, including, in particular, pricing details and policy wording is also subject to change at any time, without notice.
  16. By using this Website, you authorise us to collect, use and disclose personal information obtained in connection with your usage of the Website in accordance with our Privacy Policy and these terms of use.
  17. The Website requires access to your device’s camera and audio during your virtual consultation and you agree that the Website can access your camera and audio.
  18. We may run promotions through the Website. We’ll include all the important information about the promotion on the Website, including any terms and conditions for that promotion.
  19. You acknowledge and agree that by providing us with your email address, we may send you commercial electronic messages regarding the CareHQ website and/or special offers or promotions which we believe you might be interested in. You may unsubscribe from such emails at any time by clicking the “Unsubscribe” link included in any of the emails.
  20. The contents of this Website have been prepared in accordance with New Zealand law. The contents of this Website and any contracts formed with CareHQ arising out of this Website or the Website Services are governed by New Zealand law and New Zealand courts have non-exclusive jurisdiction.
  21. All dollar figures stated in this Website (including, but not limited to, premiums and benefit limits) are in New Zealand dollars and include goods and services tax (unless otherwise stated).
  22. If you have any questions, concerns or complaints in relation to this Website, the Website Services or these terms of use please use the Feedback link on the Website or CareHQ app or contact CareHQ by sending an email to

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