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Three reasons to choose CareHQ

Speed

CareHQ provides you and your family with fast and easy access to a GP, 7 days a week, 7am-7pm. As all appointments are via a virtual consultation there’s no need to travel to a clinic.

Cost

CareHQ costs less than traditional urgent and after-hours services* - our New Zealand registered GPs carry out virtual consultations at a time that suits you.

Trust

CareHQ is made possible by Southern Cross Health Insurance and ProCare – organisations that together are already trusted by over one million Kiwis.

Getting started with CareHQ

Whether it’s medical advice, prescriptions, referral letters or health certificates for your job, CareHQ provides you with a quick and easy solution. Here’s how it works:

Step 1
Download the CareHQ app and register your details. This will only take a few minutes to complete.
Step 2
Open the app and book an appointment. It can be for today or for a later date, whatever suits you best. You’ll only be charged once your consultation has been completed.
Step 3
We send you a link when the GP is ready to see you. Simply tap on this to start your consultation on the device of your choice – your phone, computer or tablet.
Step 4
If you need a prescription it’ll be emailed to your preferred pharmacy, and your consultation payment receipt will be sent to your inbox.

A service built around you

CareHQ is convenient

Seeing a CareHQ GP is super easy as consultations take place over your phone, tablet or computer. You could be at work, home or on holiday – in fact, anywhere. Plus, we’re available outside of normal practice hours.

CareHQ is home-grown

All the doctors at CareHQ are New Zealand registered GPs. In most circumstances, they can provide you with the medical care and advice you need, without you having to travel to a clinic. But remember, if you require emergency care, please call 111.

CareHQ is a 7-7-7 service

The beauty of our booking system is that you can choose to see a GP now, or book a consultation for a later date. CareHQ is open 7 days a week, 7am-7pm, which means you have access to a GP every day of the year. Simply choose an appointment slot that works best for you.

Watch how it works

The same great care, for a lot less

When compared to a regular urgent medical care consultation for Kiwis or non-residents, booking a GP appointment through CareHQ costs less*, at a flat rate of just $65. If you’re a Southern Cross member it’s even better value, as you receive a 15% discount when you book through the My Southern Cross app.

$65inc. GST
When booked direct through CareHQ

You pay a flat rate, 7 days a week, 7am-7pm – that costs less than the $80-$110 you’d expect to pay for a walk-in consultation*, but without busy waiting rooms or travel expenses.

Better still, if you’ve got GP cover in your health insurance plan you can claim this cost back, no matter which insurer you’re with.

$55inc. GST
When booked through the My Southern Cross app

If you’re a Southern Cross member you get a little perk – a discount of 15% – that’s a saving of $10 per consultation. And that’s not a one-off discount, it applies for every consultation booked.

Find out more

Let’s get you set up

To get started simply follow these five points and you’ll be ready to book a CareHQ consultation in next to no time:

  1. 1

    To download our app head to the App Store or Google Play and search for 'CareHQ'.

  2. 2

    Once you’ve opened the app and registered your details, it’s time to book your consultation. Choose to See a GP Now, which means the next available doctor will be in touch or book a future appointment date that’s convenient to you.

  3. 3

    A benefit of CareHQ is that you don’t need to stay glued to your screen when waiting for a consultation. Instead, we’ll text and email you a link when your GP is ready to connect – just tap this to start. You can choose to open the link from your computer if you prefer a bigger screen.

  4. 4

    Before your consultation, ensure you have a good internet connection and try to stay in one place when talking to the GP, so the signal doesn’t drop.

  5. 5

    Have your payment card ready. If you’re a Southern Cross member, we’ll automatically apply your 15% discount – but only when you book your CareHQ consultation via your My Southern Cross app.

Any questions?

Can I use CareHQ for any medical need, sickness or injury?

A CareHQ GP can help treat most medical needs, sicknesses or injuries from a common cold, contraceptive options or concerns, migraines, repeat prescriptions through to acne, health counselling and off-work certificates. In short, most things you'd normally see a GP for.

CareHQ will care for you if you’re physically unable to access your GP, if your location is too remote, you’re working away from home or holidaying in New Zealand.

You can also seek advice from CareHQ GPs while you’re travelling overseas and, in some countries, you may even have access to healthcare. Note that we are only able to provide prescriptions or referrals within New Zealand. GP advice may be limited due to the legal requirements of the country you are currently in. A prescription can be sent to your preferred pharmacy for you to collect when you’re back in New Zealand.

No matter where you are CareHQ brings convenient virtual care to you!

Are any health concerns not suitable for a virtual consultation?

CareHQ may not be appropriate for all medical conditions or concerns. If you have a medical emergency, immediately call 111.

A virtual consult would not be suitable if you have a serious or urgent problem that requires a physical examination. Some examples of this include:

  • Severe chest pain
  • Shortness of breath
  • Sudden allergic reaction
  • Poisoning
  • Severe bleeding
  • Severe burns
  • Suspected broken bones
  • Traumatic head injury
  • Severe headache, pain or loss of co-ordination
  • Sudden numbness, weakness or slurred speech
  • Persistent vomiting, vomiting or coughing up blood, inability to control bowel movements (pooing) or urination (peeing)
  • Considering self-harm or suicidal thoughts
  • You are in serious mental crisis
  • If you have language difficulties, unless you have requested a GP that speaks your primary language or can get access to an interpreter during the consultation
  • If you have hearing difficulties, you may find video difficult. If you are visually impaired, you may prefer a telephone consultation
How long is a CareHQ consultation?

A CareHQ consultation allows for 10 minutes of face-to-face online time with a GP.

What if I need more time?

Our virtual consultations are approximately 10 minutes in duration however, similar to an in-person consultation, if you need more time the GP may continue your consultation for longer at their discretion. If your GP has another appointment scheduled you have the option to rebook another appointment.

Can anyone use CareHQ?

Yes, anyone can use CareHQ.

Even visitors to New Zealand, including international students and tourists, can use CareHQ – it’s less than a $120 walk-in consultation*.

You can book a CareHQ consultation for a child if you’re the child’s parent or legal guardian but if the child is 13 or under we suggest the CareHQ profile holder attends the virtual consultation with them.

Any family members aged 16+ years can create their own CareHQ profile and book their own consultation.

*Based on the cost of a casual non-New Zealand resident consultation.

Any tips for a great consultation experience?
  • If your workplace has strong network security try using your personal internet connection on your personal device
  • Wherever you are, make sure you’ve a good internet connection and stay in one place
  • Find a private and quiet space to have your consultation
  • Have your payment card ready
  • It might be helpful for you to have a note of your usual medication or have your medication on hand
  • You don’t need to stay glued to your screen or keep the CareHQ app open while you’re waiting for your consultation to start, we’ll send you an email and a SMS / text message when your GP is ready to connect
  • Have the name of your usual GP practice and the name of your preferred pharmacy on hand in case you need a prescription as it will be sent to your preferred pharmacy for you to collect.

About CareHQ

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Who we are

CareHQ is made possible by:

Southern Cross Health Insurance – a not-for-profit organisation and New Zealand’s largest health insurance provider

ProCare – New Zealand’s largest cooperative of family doctors (GPs), nurses and general practice teams

Together they’re trusted by over one million Kiwis.

Why we’re here

Through our smart technology we can deliver face-to-face GP consultations to you and your family over the internet via a phone, computer or tablet when you’re not able to see your regular GP.

What we do

Put simply, we make it easier for you to see a GP so every patient in New Zealand can get trusted and quality healthcare advice no matter where they’re based. As long as you have a reliable internet connection, you can have a face-to-face virtual CareHQ GP consultation at a time that suits you best.

GPs interested in joining us

If you’re a GP registered with the Medical Council of New Zealand and the Royal New Zealand College of General Practitioners, and interested in providing your consultation services to CareHQ, we’d love to hear from you.

We’ll give you all the training you need to ensure you’re completely comfortable offering virtual consultations on our platform. The more GPs that join our team, the better the service we can provide to Kiwis needing care.

Find out more
*Based on the cost of a casual walk-in consultation.