Check Covid-19 symptoms here

Three reasons to choose CareHQ


CareHQ provides you and your family with fast and easy access to a doctor (GP), 7 days a week, 7am-9pm. As all appointments are via a virtual consultation there’s no need to travel to a clinic.


CareHQ costs less than traditional urgent and after-hours services* - our New Zealand registered GPs and nurses carry out virtual consultations at a time that suits you.


CareHQ is made possible by Southern Cross Health Insurance and ProCare – organisations that together are already trusted by over one million Kiwis.

*Based on the cost of a casual walk-in consultation.
Watch how it works

What kind of booking would you like to make today?

Book a daytime GP

$79.95inc. GST

NZ residents can book a CareHQ GP, 7am-7pm.

Find out more
GP appointments are available to Southern Cross members free of charge between 7am and 7pm when they are booked via the MySouthernCross app. Subject to change. Terms and conditions apply. Find out more.

Book an after-hours GP

$89.95inc. GST

NZ residents can book a CareHQ GP, 7pm-9pm.

Find out more

International visitors

$99.95inc. GST

Non-NZ residents, international visitors or students can see a CareHQ GP, 7am-7pm.

Find out more

Injury management

$129.95inc. GST

Book a GP assessment of your return-to-work plan following an injury 7am-7pm.

Find out more

3 Easy Ways to Book

GP appointments are available to Southern Cross members free of charge between 7am and 7pm when they are booked via the MySouthernCross app. Subject to change. Terms and conditions apply. Find out more.

Getting started with CareHQ

Whether it’s medical advice, a script for your pharmacy, referral letters or health certificates for your job, CareHQ provides you with a quick and easy solution. Here’s how it works:

Step 1
Select the appointment type you need. Before you book, double check that a virtual consultation is right for you.
Step 2
Choose to book online or you can download the CareHQ app from the Apple or Google Play store.
Step 3
Register for CareHQ or if you’ve already registered, simply log in.
Step 4
Book your chosen appointment type and select an available date and time slot that suits you. Have your credit card handy when you book and your coupon code if you’ve been given one. You’ll only be charged once your consultation has completed. T’s and C’s apply.
Step 5
We send you a link when the GP or nurse is ready to see you. Simply tap on this to start your consultation on the device of your choice - your phone, computer or tablet.
Step 6
If you need to cancel your appointment please log back into your account and select My Appointments. T’s and C’s apply to cancellations. Southern Cross members must manage their appointments through the My Southern Cross app.

Any questions?

Can I use CareHQ for any medical need, sickness or injury?

A CareHQ GP can help treat most medical needs, sicknesses or injuries, from common colds, urine infections, migraines and repeat scripts for your pharmacy, through to acne, health counselling and off work certificates. In short, most things you'd normally see a GP for. As a telehealth service CareHQ may not be right for all medical conditions however. For complex health issues that are ongoing, and you have been seeing your enrolled GP clinic about, your CareHQ GP may ask you to reach out to your GP clinic for continuity of care and safety.

If you have a medical emergency such as severe pain, collapse, or shortness of breath, please call 111 immediately. Check out our FAQ’s for more information.

During your virtual consultation, a CareHQ GP may advise they are unable to provide advice virtually for some medical conditions and recommend that you still require an in person consultation following your virtual consultation to provide better care to you.

A virtual consultation is not appropriate for drivers medicals, medical procedures and specialist clinics other than those advertised.

CareHQ will care for you if you’re physically unable to access your GP, if your location is too remote, you’re working away from home or holidaying in New Zealand.

No matter where you are CareHQ brings convenient virtual care to you!

Are any health concerns not suitable for a virtual consultation?

CareHQ may not be appropriate for all medical conditions or concerns. If you have a medical emergency, immediately call 111.

A virtual consult would not be suitable if you have a serious or urgent problem that requires a physical examination. Some examples of this include:

  • Severe chest pain
  • Shortness of breath
  • Sudden allergic reaction
  • Poisoning
  • Severe bleeding
  • Severe burns
  • Suspected broken bones
  • Traumatic head injury
  • Severe headache, pain or loss of co-ordination
  • Sudden numbness, weakness or slurred speech
  • Persistent vomiting, vomiting or coughing up blood, inability to control bowel movements (pooing) or urination (peeing)
  • Considering self-harm or suicidal thoughts
  • You are in serious mental crisis
  • If you have language difficulties unless you can get access to an interpreter during the consultation
  • If you have hearing difficulties, you may find video difficult. If you are visually impaired, you may prefer a telephone consultation

Maintaining a good relationship with your enrolling GP clinic can help you and your whānau to enjoy your best possible health. CareHQ actively supports this relationship and on occasion CareHQ GPs may encourage you to reach out to your local GP clinic for continuity of care and long term support.

Another clinician recommended that I perform a panel of investigations. Can I use CareHQ for that?

Investigation (Blood test or Radiology)
During your consultation, your healthcare provider will determine whether any tests or investigations are necessary to manage your condition. They may choose to decline any tests that are suggested by other healthcare professionals if they are deemed unnecessary or require ongoing follow-up to interpret the results or do not follow best practice guidelines. This approach is taken to ensure the best possible outcome for the patient. It is important to note that if the CareHQ health care provider recommends any investigations, the patient may be charged for them. Therefore, it is the patient's responsibility to confirm with their respective insurance provider whether the investigation will be covered. CareHQ cannot be held responsible for any costs incurred. If you require further clarification, please contact for further advice before undertaking the investigation.

How long is a CareHQ consultation?

A CareHQ consultation allows for 10 minutes of face-to-face online time with a GP.

What if I need more time?

Our virtual consultations are approximately 10 minutes in duration however, similar to an in-person consultation, if you need more time the GP may continue your consultation for longer at their discretion. If your GP has another appointment scheduled you have the option to rebook another appointment.

Can anyone use CareHQ?

Yes, anyone can use CareHQ.

Even visitors to New Zealand, including international students and tourists, can use CareHQ – it’s less than a $120 walk-in consultation*.

You can book a CareHQ consultation for a child if you’re the child’s parent or legal guardian but if the child is 13 or under we suggest the CareHQ profile holder attends the virtual consultation with them.

Any family members aged 16+ years must create their own CareHQ profile and book their own consultation.

*Based on the cost of a casual non-New Zealand resident consultation.

Any tips for a great consultation experience?
  • If your workplace has strong network security try using your personal internet connection on your personal device
  • Wherever you are, make sure you have a good internet connection and stay in one place
  • Find a private and quiet space to have your consultation
  • Have your payment card ready
  • It might be helpful for you to have a note of your usual medication or have your medication on hand
  • You don’t need to stay glued to your screen or keep the CareHQ app open while you’re waiting for your consultation to start, we’ll send you an email and a SMS / text message when your GP is ready to connect
  • Have the name of your usual GP practice and the name of your preferred pharmacy on hand in case you need a script as it will be sent to your preferred pharmacy for you to collect.
How does my coupon code work?

When you arrive at the payment screen in the CareHQ app or when you book online, you’ll be asked to apply a coupon code if you have one. Enter your coupon code (normally 6-8 letters and numbers) and click ‘Apply’.