Three reasons to choose CareHQ
CareHQ provides you and your family with fast and easy access to a doctor (GP), 7 days a week, 7am-9pm. As all appointments are via a virtual consultation there’s no need to travel to a clinic.
CareHQ costs less than traditional urgent and after-hours services* - our New Zealand registered GPs carry out virtual consultations at a time that suits you.
CareHQ is made possible by Southern Cross Health Insurance and ProCare – organisations that together are already trusted by over one million Kiwis.
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Getting started with CareHQ
Whether it’s medical advice, a script for your pharmacy, referral letters or health certificates for your job, CareHQ provides you with a quick and easy solution. Here’s how it works:
A CareHQ GP can help treat most medical needs, sicknesses or injuries, from common colds, urine infections, migraines and repeat scripts for your pharmacy, through to acne, health counselling and off work certificates. In short, most things you'd normally see a GP for. As a telehealth service CareHQ may not be right for all medical conditions however. For complex health issues that are ongoing, and you have been seeing your enrolled GP clinic about, your CareHQ GP may ask you to reach out to your GP clinic for continuity of care and safety.
If you have a medical emergency such as severe pain, collapse, or shortness of breath, please call 111 immediately. Check out our FAQ’s for more information.
During your virtual consultation, a CareHQ GP may advise they are unable to provide advice virtually for some medical conditions and recommend that you still require an in person consultation following your virtual consultation to provide better care to you.
CareHQ will care for you if you’re physically unable to access your GP, if your location is too remote, you’re working away from home or holidaying in New Zealand.
No matter where you are CareHQ brings convenient virtual care to you!
CareHQ may not be appropriate for all medical conditions or concerns. If you have a medical emergency, immediately call 111.
A virtual consult would not be suitable if you have a serious or urgent problem that requires a physical examination. Some examples of this include:
- Severe chest pain
- Shortness of breath
- Sudden allergic reaction
- Severe bleeding
- Severe burns
- Suspected broken bones
- Traumatic head injury
- Severe headache, pain or loss of co-ordination
- Sudden numbness, weakness or slurred speech
- Persistent vomiting, vomiting or coughing up blood, inability to control bowel movements (pooing) or urination (peeing)
- Considering self-harm or suicidal thoughts
- You are in serious mental crisis
- If you have language difficulties unless you can get access to an interpreter during the consultation
- If you have hearing difficulties, you may find video difficult. If you are visually impaired, you may prefer a telephone consultation
Maintaining a good relationship with your enrolling GP clinic can help you and your whānau to enjoy your best possible health. CareHQ actively supports this relationship and on occasion CareHQ GPs may encourage you to reach out to your local GP clinic for continuity of care and long term support.
A CareHQ consultation allows for 10 minutes of face-to-face online time with a GP.
Our virtual consultations are approximately 10 minutes in duration however, similar to an in-person consultation, if you need more time the GP may continue your consultation for longer at their discretion. If your GP has another appointment scheduled you have the option to rebook another appointment.
Yes, anyone can use CareHQ.
Even visitors to New Zealand, including international students and tourists, can use CareHQ – it’s less than a $120 walk-in consultation*.
You can book a CareHQ consultation for a child if you’re the child’s parent or legal guardian but if the child is 13 or under we suggest the CareHQ profile holder attends the virtual consultation with them.
Any family members aged 16+ years must create their own CareHQ profile and book their own consultation.
*Based on the cost of a casual non-New Zealand resident consultation.
- If your workplace has strong network security try using your personal internet connection on your personal device
- Wherever you are, make sure you have a good internet connection and stay in one place
- Find a private and quiet space to have your consultation
- Have your payment card ready
- It might be helpful for you to have a note of your usual medication or have your medication on hand
- You don’t need to stay glued to your screen or keep the CareHQ app open while you’re waiting for your consultation to start, we’ll send you an email and a SMS / text message when your GP is ready to connect
- Have the name of your usual GP practice and the name of your preferred pharmacy on hand in case you need a script as it will be sent to your preferred pharmacy for you to collect.
When you arrive at the payment screen in the CareHQ app or when you book online, you’ll be asked to apply a coupon code if you have one. Enter your coupon code (normally 6-8 letters and numbers) and click ‘Apply’.
Before you book an Injury Management appointment, please ask your employer if they have a company coupon code for you to quote when you book.
You’ll also need a copy of your return to work or injury management assessment from your employer as a PDF or Jpeg. You’ll be asked to upload this document as part of the booking process so the GP can review it during the consultation.
Before you book a GP appointment, please make sure you have a copy of your passport or visa as a PDF or a Jpeg. You’ll be asked to upload this document as part of the booking process so the GP can confirm your identity during the consultation. You will also need a New Zealand physical (street) address which is a legal requirement for the GP to provide a prescription for medication or a specialist referral. At the end of your consultation, you’ll be sent a receipt. If you have travel insurance, you may be able to claim the cost of this consultation. Please ask an English speaking person to support you if necessary.